A website assistant that knows your business.
Relay answers your customers from your own facts, documents and live data, day or night. When a question needs a person, it hands off to your team with the whole conversation attached.
Oak & Anvil assistant
Answers from Oak & Anvil's own data
Is the 72-inch oak dining table in stock?
Checked inventory
Yes, 14 are in stock at the Dallas warehouse and it ships in 2 to 3 business days. There's also a 60-inch version if you need something smaller.
Great. Can someone help me with an order for 30 of them?
Our sales team handles orders that size. Leave your name and email and they'll get back to you today.
- Leave a message for sales
It answers from what you already have.
Not the open internet and not a guess. Each answer comes from your own information, and when it doesn't know, it says so and brings in your team.
Quick facts
Hours, returns, shipping, warranty. Short, exact answers your team writes once.
“Returns are accepted within 30 days, unused, in the original box.”
Documents
Manuals, FAQs, spec sheets and policies. It finds the right passage and answers from it.
“The assembly guide says to hand-tighten the leg bolts first.”
Live data
Inventory, order tracking, price lists. It looks up the exact row and never guesses.
“Order 48213 left the warehouse Tuesday with 2 of 3 boxes.”
Live on your site in days, not a quarter.
- 1
We set it up
We load your facts, documents and data, write its instructions with you, and test it until it answers the way your best rep would.
- 2
You add one line
A single script tag on your site. It only runs on the domains you approve.
- 3
Your team takes it from there
Hand-offs and messages land in your inbox, and your team can adjust answers and content themselves.
<!-- Before </body> on every page -->
<script src="https://relay.getunchained.com/v1/widget.js"
data-site-key="pk_live_…" async></script>Relay's rules
Answer only from your information. Hand off when unsure. Ignore instructions hidden in a visitor's message.
Lookup rules
Built into each lookup, like never telling a customer an order doesn't exist.
Your business rules
Scope, policies and what to hand off, set up with us.
Your voice
Tone and wording your team can change any time, without being able to break the rules above.
The rules that matter live in code.
Its instructions stack from the top down. The layers that keep it honest aren't text anyone can edit away, so your team can shape how it talks without worrying about what it might promise.
Your team sees every conversation.
A portal for your staff: read chats, answer the messages visitors leave, update facts and documents, and see what customers are asking about.
1,284
Conversations this month
92%
Rated helpful
3
Waiting in the inbox
Dana R. left a message
Looking for 30 tables for a restaurant opening in March. Can someone call me?
Put your best answers on every page.
Relay is set up and run by Unchained. Tell us about your site and we'll show you what it would say.